GENERAL TERMS AND CONDITIONS OF THE HOTEL-RESTAURANT ANNE-SOPHIE

A. GENERAL

1 SCOPE
1.1 These Terms and Conditions shall apply to contracts for the rental of hotel rooms and apartments for lodging purposes as well as to all contracts concluded in this connection for
further services and supplies provided by the hotel to the customer (hotel accommodation contract). The term “Hotel Accommodation Agreement” shall include and replace the following terms: Accommodation contract, guest accommodation contract, hotel contract, hotel room contract.
These Terms and Conditions shall also apply to contracts for the rental of
Conference, banquet and function rooms of the hotel for the holding of events such as banquets, seminars, meetings, exhibitions and presentations, etc., as well as for all other services rendered to the customer in this connection, and
Hotel deliveries

1.2 The subletting, sub-subletting and/or subcontracting of the booked or let rooms as well as their use for other than accommodation purposes require the
prior consent of the hotel in text form.
The subletting or reletting of the rooms, areas or showcases provided as well as the
Invitation to job interviews, sales or similar events require the
prior consent of the hotel in text form.
§ Section 540 (1) sentence 2 of the German Civil Code (BGB) shall not apply if the customer is not a consumer.

1.3 These GTC shall apply exclusively. Find general terms and conditions of the customer
only apply if this has been expressly agreed in advance.
2 CONCLUSION OF CONTRACT, -PARTNERS, LIABILITY, LIMITATION, ASSIGNMENT
2.1 Contractual partners are the hotel (Hotel-Restaurant Anne-Sophie – Adolf Würth GmbH & Co.
KG) and the customer. Offers of the hotel in relation to available rooms are subject to confirmation
and without obligation. The hotel may, at its sole discretion, refuse to enter into a hotel accommodation contract.
The contract is concluded by the acceptance of the customer’s application by the hotel.
The hotel is free to confirm the room booking in text form. If a third party has been responsible for the
customer, he shall be liable to the hotel together with the customer as joint and several debtors for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
2.2 The hotel shall be liable for damages for which it is responsible arising from injury to life, limb or health.
body or health. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical for the contract by the hotel. One
breach of duty on the part of the hotel shall be replaced by that of a legal representative or vicarious agent.
equal. Further claims for damages, unless otherwise provided for in clause 9,
are excluded. If there are any disturbances or defects in the services of the hotel,
the hotel will endeavor, upon knowledge or immediate complaint by the customer, to remedy the situation.
to provide. The customer is obligated to contribute what he can reasonably be expected to do in order to remedy the disruption and keep any possible damage to a minimum. For the rest, the customer is obliged,
to inform the hotel in time about the possibility of the occurrence of an exceptionally high damage.
2.3 All claims against the hotel are generally subject to a limitation period of one year from the start of the statutory limitation period. Claims for damages shall become statute-barred after five years depending on knowledge, unless they are based on injury to life, body, health or the
Freedom based. These claims for damages are subject to a limitation period of ten years, irrespective of knowledge.
years. The reductions in the statute of limitations shall not apply to claims that are based on an intentional
or grossly negligent breach of duty by the hotel.

2.4 An assignment of the customer’s claims shall require the prior consent of the customer in order to be effective.
written consent of the hotel. The hotel may refuse its consent if a
legitimate interest in maintaining the receivables relationship with the customer.

3 SERVICES, PRICES, PAYMENT, INVOICE, SET-OFF

3.1 The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services.

3.2 The customer is obligated to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by him.
This also applies to services ordered by the customer directly or via the hotel, which are provided by
third parties and paid by the hotel.

3.3 The agreed prices shall include the taxes and local charges applicable at the time of the conclusion of the contract. Not included are local taxes that
are owed by the guest according to the respective local law, such as visitor’s tax. In the event of a change in the statutory sales tax or the new introduction, amendment or
abolition of local taxes on the subject of performance after the conclusion of the contract, the
Prices adjusted accordingly. In the case of contracts with consumers, this applies only if the
period between conclusion and performance of the contract exceeds four months.
3.4 The hotel may make its consent to a subsequent reduction requested by the customer in the number of rooms booked, the hotel’s service or the customer’s length of stay conditional upon an increase in the price for the rooms and/or for
increased the other services of the hotel.

3.5 Invoices of the hotel without a due date are to be paid within fourteen days from receipt of the
Invoice payable without deduction. The hotel may demand immediate payment of due receivables from the customer at any time. In the event of default in payment, the hotel shall be entitled to charge the respective
applicable statutory interest on arrears. The hotel retains the right to prove a
higher damage reserved.
For invoice corrections initiated by the customer (e.g. splitting of an invoice; change of invoice recipient), the hotel charges a flat rate of 15.00 Euro gross.

3.6 The hotel is entitled to request from the customer, upon conclusion of the contract or subsequently, a
require reasonable advance payment or security, for example in the form of a credit card guarantee or cost absorption declaration. The amount of the advance payment
and the payment dates can be agreed in the contract in text form. In the case of advance payments or security deposits for package tours, the statutory provisions remain in force.
untouched.
In the event of failure to make a reasonable advance payment as agreed or requested by the hotel, the hotel is entitled to terminate the contract extraordinarily or to suspend the provision of services until the advance payment has been made.

3.7 In justified cases, for example payment arrears of the customer or extension of the
scope of the contract, the hotel is entitled, even after conclusion of the contract until the beginning of the stay, to demand an advance payment or security deposit in the sense of the above clause 3.6 or
an increase of the advance payment or security deposit agreed in the contract up to the
to demand full agreed remuneration.

3.8 The hotel is also entitled to request from the customer, at the beginning and during the stay, a
reasonable advance payment or security deposit within the meaning of Section 3.6 above for
existing and future claims arising from the contract, insofar as such a claim is not
has already been made in accordance with Clause 3.6 and/or Clause 3.7 above.

3.9 The customer shall only be entitled to assert an undisputed or legally enforceable claim against a
set off or offset any claim of the hotel.
B. WITHDRAWAL, CANCELLATION, LUMP-SUM PAYMENT OF EXPENSES

4 WITHDRAWAL OF THE CUSTOMER (CANCELLATION) / NON-UTILIZATION OF THE SERVICES OF THE HOTEL

4.1 Withdrawal of the customer from the contract concluded with the hotel is only possible,
if a right of rescission has been expressly agreed in the contract, another statutory
right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract.
The agreement of a right of withdrawal as well as the possible consent to a cancellation of the contract shall be made in text form in each case.

4.2 If the hotel and the customer agree on a date for the cost-free cancellation of the
contract, the customer may withdraw from the contract until then without triggering payment or damage claims by the hotel. The customer’s right to withdraw from the contract expires if he does not exercise his right to withdraw by the agreed date vis-à-vis the
Hotel exercises.

4.3 If a right of withdrawal has not been agreed or has already expired, there is also no statutory right of withdrawal or termination and the hotel does not agree to a cancellation of the contract.
the hotel retains the right to the agreed remuneration despite non-utilization.
of performance. The hotel has the income from renting the rooms elsewhere and
rooms as well as the saved expenses.
If the rooms are not rented to other parties, the hotel may make a deduction for saved
Lump-sum expenses. Item 5 regulates the flat-rate cancellation costs.
The customer is at liberty to prove that the claim is not valid or not valid to the extent required.
amount has arisen.
5. LUMP SUM EXPENSES, CANCELLATION COSTS
Cancellation fees will be charged at a flat rate as follows:
5.1 Cancellations of reserved overnight stays
5.1.1 Bookings of up to 2 rooms up to 2 nights can be cancelled free of charge until 18:00 on the day of arrival.
5.1.2 Bookings of 3-4 rooms up to 2 nights can be made until 18:00 the day before the
Arrival can be canceled free of charge.
5.1.3 For all other bookings, the cancellation costs are based on the following
Table. The number of reserved nights (“room nights” = number of rooms x number of nights) is decisive for the flat-rate cancellation costs.
Booked Thereof cancel free of charge
3 – 5 room nights Up to 7 days before arrival 100% of the booked room nights
from 6 days before arrival = 0 % of the booked room nights
6 – 15 room nights Up to 28 days before arrival 100% of the booked room nights
Up to 14 days before arrival 50% of the booked room nights
Up to 7 days before arrival single, max. 5 room nights
from 6 days before arrival = 0 % of the booked room nights
16 – 30 room nights Up to 42 days before arrival 100% of the booked room nights
Up to 21 days before arrival 50% of the booked room nights
Up to 14 days before arrival 25% of the booked room nights
Up to 7 days before arrival single, max. 5 room nights
from 6 days before arrival = 0 % of the booked room nights
from 31 room nights up to 56 days before arrival 100% of the booked room nights
Up to 42 days before arrival 50% of the booked room nights
Up to 28 days before arrival 25% of the booked room nights
Up to 7 days before arrival single, max. 5 room nights
from 6 days before arrival = 0 % of the booked room nights
For all room nights that cannot be canceled free of charge, 80% of the booked
Power calculated.

5.2 Cancellation of conference events, room rentals, banquet events

5.2.1 Reduction of the number of participants
Any change in the number of participants must be notified to the hotel in text form no later than 14 days before the start of the event and requires the hotel’s consent, which shall be given in text form.
Up to five working days before the start of the event, the customer may also unilaterally declare a reduction relevant to the booking (max. 5% of the agreed number of guests, rounded up). This
The number of meals is taken as the minimum calculation basis for all meals.
Should there be more participants than registered, the actual number of participants will be
used as the basis for recognition.

5.2.2 Complete cancellation
In case of a complete cancellation of an event, the cancellation costs will be charged as follows
lump sum:
until 42 days before arrival = free of charge
until 28 days before arrival = 30% of the booked services
until 14 days before arrival = 60% of the booked services
until 07 days before arrival = 80% of the booked services
from 06 days before arrival = 100% of the booked services
5.2.3 Cancellation of banquet events with exclusive use of space
In case of a complete cancellation of a banquet event with exclusive use of the room
the cancellation costs will be charged at a flat rate as follows:
until 42 days before arrival = 30% of the booked services
until 28 days before arrival = 60% of the booked services
until 14 days before arrival = 80% of the booked services
from 07 days before arrival = 100% of the booked services
Minimum amount is the agreed minimum turnover.
If the hotel can occupy the room in an equivalent manner, these costs will be waived.

6 CANCELLATION OF THE HOTEL

6.1 If it has been agreed that the customer may withdraw free of charge from the
contract, the hotel shall be entitled for its part to withdraw from the contract during this period if requests from other customers for the contractually booked rooms
and the customer, upon inquiry by the hotel with a reasonable period of time, waives its
Right to withdraw not waived. The same applies if the customer has been granted a booking option by the hotel and the customer does not make a binding booking of the rooms upon inquiry by the hotel with a reasonable deadline.

6.2 If an advance payment agreed or requested in accordance with Clause 3.6 and/or Clause 3.7 is
or security deposit even after the expiry of a reasonable period set by the hotel.
If the customer does not pay within the grace period, the hotel is also entitled to withdraw from the contract.

6.3 Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for an objectively justified reason, in particular if
– Force majeure or other circumstances beyond the control of the hotel make it impossible to fulfill the contract;
– Rooms or rooms culpably under misleading or false information or concealment of
material facts can be booked; in particular, the identity of the person or the
of the customer, the ability to pay or the purpose of stay;
– the hotel has reasonable grounds to believe that the use of the service will be
may jeopardize the smooth operation of the business, the safety or the reputation of the hotel in the public without this being attributable to the control or organizational sphere of the
Hotels is attributable;
– the purpose or reason for the stay is unlawful;
– there is a violation of the above-mentioned clause 1.2.

6.4 The justified withdrawal of the hotel does not entitle the customer to compensation.

C. HOTEL ACCEPTANCE
7 ROOM PROVISION, HANDOVER AND RETURN, LATE CHECK OUT

7.1 The customer does not acquire any claim to the provision of specific rooms, unless this has been expressly agreed in text form.
7.2 Booked rooms are available to the customer from 3:00 p.m. on the agreed day of arrival.
Disposition. The customer has no right to earlier provision. Unless a later arrival time has been expressly agreed upon or a reasonable advance payment or security deposit has been made within the meaning of Section 3.6 above, the hotel reserves the right to
reserves the right to assign booked rooms to other guests after 18:00.

7.3 On the agreed departure day, the rooms are to be vacated to the hotel at 11:00 a.m. at the latest.
to make available. After consultation with the hotel, the customer can request a Late Check
out; in this case, the room must be vacated by 18:00 at the latest, the
Hotel charges 50% of the full accommodation price (list price) for this.

7.4 In the event of a late return, the hotel may, due to the late evacuation
of the room for its use beyond the contract after 6:00 p.m. 90 % of the full
Accommodation price (list price) less breakfast. Contractual claims of the customer are not justified by this. An extension of the stay
always requires the express consent of the hotel. The customer is at liberty to prove that the hotel has no or a significantly lower claim to a usage fee.
has arisen.

7.5 For group bookings, a list of names of overnight guests should be provided to the hotel 2 weeks prior to arrival to ensure a smooth check-in.

8 LIABILITY OF THE HOTEL

8.1 The hotel shall be liable for damages for which it is responsible arising from injury to life, limb or health.
body or health. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical for the contract by the hotel. One
breach of duty on the part of the hotel shall be replaced by that of a legal representative or vicarious agent.
equal. Further claims for damages are excluded, unless otherwise provided for in this clause 7. In the event of malfunctions or defects in the hotel’s services, the hotel shall, upon knowledge thereof or upon immediate complaint by the customer, endeavor to
be to provide remedial action. The customer shall be obligated to contribute what is reasonable for him to
to rectify the fault and keep any possible damage to a minimum.
The customer is obliged to inform the hotel in due time about the possibility of an exceptionally high damage.

8.2 All claims against the hotel are generally subject to a limitation period of one year from the start of the statutory limitation period. Claims for damages shall become statute-barred after five years depending on knowledge, unless they are based on injury to life, body, health or the
Freedom based. These claims for damages are subject to a limitation period of ten years, irrespective of knowledge.
years. The reductions in the statute of limitations shall not apply to claims that are based on intentional
or grossly negligent breach of duty by the hotel.

8.3 The hotel shall be liable to the customer for items brought in in accordance with the statutory provisions. The hotel recommends the use of the hotel or room safe. Provided the guest money,
Securities and valuables with a value of more than 800 euros or other items
with a value of more than 3,500 euros, this requires a separate declaration of intent.
Storage agreement with the hotel.

8.4 Insofar as the customer is provided with a parking space in the hotel garage or in the hotel parking lot, also
is made available for a fee, this shall not constitute a safekeeping agreement. In the event of loss of or damage to vehicles parked on the hotel property or
the hotel shall only be liable in accordance with the above Section 7.1, sentences 1 to 4.

8.5 Wake-up orders are executed by the hotel with the utmost care. News, mail and
Consignments of goods for the guests are handled with care. The hotel will take care of the delivery, storage and – on request – forwarding of the same against payment. The
Hotel shall be liable in this respect only in accordance with the above Section 7.1, sentences 1 to 4.

9 NON-SMOKING HOTEL, CALCULATION OF INCREASED CLEANING COSTS

9.1 The hotel is a non-smoking hotel. It is therefore prohibited to smoke in the public areas as well as in the guest rooms; this also applies to so-called “e-cigarettes”.

9.2 The hotel is in case of significant soiling of the room, which exceeds the normal extent
exceeds, shall be entitled to charge an additional cleaning fee on a time and material basis or as a lump sum in
amount of 50.00 Euro gross to be charged. Any renovation work that may be required or
rooms polluted far above the normal level can also be charged higher.

9.3 In the event of a violation of the smoking ban, the hotel is entitled to withdraw from the
Guest in lieu of the cleaning fee pursuant to Section 9.2 as compensation for the cleaning costs to be incurred separately, including any loss of sales resulting from a
not possible renting of the room an amount of Euro 120,00 gross to
require. This amount of damages is to be set higher or lower if the hotel
proves a higher damage or the guest proves a lower damage.

10 KEY LOSS
In the event of a lost key, the customer is obliged to pay the costs of replacement
including replacement of the affected key system. The hotel is authorized,
to charge these costs at a flat rate of 60.00 euros gross. The guest is entitled to lower
costs, the hotel is entitled to prove higher costs.

C. EVENTS

11 CHANGES IN THE NUMBER OF PARTICIPANTS AND THE TIME OF THE EVENT
11.1 We are pleased if you inform us of the final number of guests 14 days before the start of the event.
Up to five working days before the start of the event, the last booking-relevant reduction can be
take place (max. 5% of the number of guests, rounded up). This number is taken as the minimum calculation basis for all meals.
Any change in the number of participants must be notified to the hotel before the start of the event and requires the hotel’s consent, which should be in text form. Should more
If there are more participants than registered, the actual number of participants will be used as a basis for the booking.

11.2 In the event of a reduction in the number of participants by more than 10%, the hotel shall be entitled to reduce the confirmed rooms, taking into account any deviating room rent.
exchange, unless this is unreasonable for the customer.

11.3 If the agreed start or end times of the event are postponed, and
If the hotel agrees to these deviations, the hotel may charge for the additional service appropriately, unless the hotel is at fault.

11.4 The provisions set forth in sec. 4.3, 5 mentioned cancellation rules remain unaffected.
12 BRINGING FOOD AND BEVERAGES
The customer may not bring food and beverages to events.
Exceptions require an agreement with the hotel. In these cases, a contribution to the
Coverage of overhead costs calculated.
TECHNICAL EQUIPMENT AND CONNECTIONS

13.1 Insofar as the Hotel procures technical and other equipment from third parties for the Customer at the Customer’s instigation, it shall act in the name of, on the authority of, and for the account of the
Customers. The customer is liable for careful handling and proper return.
He shall indemnify the hotel against all claims of third parties arising from the provision of these facilities.

13.2 The use of the customer’s own electrical equipment using the
power network of the hotel requires its consent. Through the use of these devices
occurring malfunctions or damages to the technical equipment of the hotel go
shall be borne by the customer, insofar as the hotel is not responsible for them. The hotel may record and charge for the electricity costs incurred by the use as a lump sum.

13.3 The Customer shall be entitled, with the Hotel’s consent, to use its own telephone, fax and data transmission facilities. The hotel may charge a connection fee for this.

13.4 If, due to the connection of the customer’s own equipment, suitable equipment of the hotel remains
unused, a default compensation may be charged.

13.5 Malfunctions in technical or other equipment provided by the hotel shall be remedied immediately if possible. Payments can not be withheld
or reduced, insofar as the hotel is not responsible for these disruptions.

14 LOSS OR DAMAGE TO PROPERTY BROUGHT INTO THE COMPANY

14.1 Exhibit items or other items, including personal items, that are carried along are located
at the customer’s risk in the event rooms or in the hotel. For the rest, the
general liability regulations (item 8). In addition, all cases in which the custody is
constitutes a typical contractual obligation due to the circumstances of the individual case, shall be excluded from this exemption from liability.

14.2 Decorative materials brought to the event must comply with fire safety requirements.
correspond The hotel is entitled to demand official proof of this. If such proof is not provided, the hotel shall be entitled to demand the return of any material already brought in.
Remove at the expense of the customer. Due to possible damage, the installation and
Attachment of items to be agreed in advance with the hotel.

14.3 Any exhibition or other objects brought along must be removed immediately after the end of the event. If the customer fails to do so, the hotel may demand the removal and
Make storage at the expense of the customer. If the items remain in the event room, the hotel may charge a reasonable compensation for use for the duration of the withholding of the room.

E. GENERAL FINAL PROVISIONS
15 OTHER
15.1 The commercial use of on the property or in the premises of the Hotel
made photo and video recordings requires the written consent of the hotel.

15.2 Animals are only allowed with the prior consent of the hotel and at a charge of a
surcharge can be brought to the hotel. If the hotel agrees to the bringing of the pet, this is done under the condition that the pet is under the constant
is under the supervision of the guest and is free of disease and is not otherwise a danger to the
hotel guests and the hotel staff.
However, exceptions are guide dogs, deaf dogs as well as other comparable service dogs.
These may be carried free of charge and at any time.

15.3 Insofar as the Hotel procures technical and other equipment from third parties for the Customer at the Customer’s instigation, it shall act in the name of, on the authority of, and for the account of the
Customers. The customer is liable for careful handling and proper return.
He shall indemnify the hotel against all claims of third parties arising from the provision of these facilities.

16 DATA PROTECTION
The privacy policy can be viewed at: https://www.hotel-anne-sophie.de/de/datenschutz

17 FINAL PROVISIONS
17.1 Amendments and supplements to the contract, the acceptance of the application or these General Terms and Conditions shall be made in text form. Unilateral changes or additions by the customer are invalid.

17.2 The place of performance and payment as well as the exclusive place of jurisdiction – also for check and
disputes over bills of exchange – is the location of the hotel in commercial transactions. Provided that a
Contractual Partner meets the requirement of Section 38 (2) of the Code of Civil Procedure and does not have a general
has a place of jurisdiction in Germany, the place of jurisdiction shall be the location of the hotel.

17.3 German law shall apply. The application of the UN Sales Convention and the conflict of laws is
excluded.

17.4 Should individual provisions of these General Terms and Conditions of Business be invalid
or become null and void, this shall not affect the validity of the remaining provisions.
not touched. In all other respects, the statutory provisions shall apply.
Hotel-Restaurant Anne-Sophie – Status December 2019